Delivery & Production Policy

Crafted Slowly. Worn Forever.

Because your pieces are crafted entirely by hand by our expert artisan team, our production timeline reflects our slow-fashion ethos.

  • Production Lead Time: Please allow 20 to 30 working days from the closure of your 24-hour review window for your bespoke items to be meticulously cut, sewn, pressed, and embroidered.

Swatch Kit & Redemption Voucher

  • Swatch Kits are available for £10, allowing you to experience our 19 and 22 Momme silk weights and colors firsthand. Every Swatch Kit includes a £10 discount code applicable to your next order above £300.
  • Physical Swatch Kits are pre-assembled and dispatched within 2 to 3 working days.

Shipping & Dispatch (Powered by DHL)

Once your bespoke commission successfully passes our final atelier inspection, it is packaged in our signature presentation box and securely dispatched via DHL.

  • UK Mainland Next-Day Shipping: £10 standard fee.
  • Free UK Mainland Shipping: Automatically applied to all orders above £350.

International & Non-Mainland Shipping:

  • We currently deliver within the United Kingdom only. For addresses outside the UK mainland, or to ask about international delivery, please write to care@sericaatelier.co.uk and we will advise.

You will receive an automated tracking link the moment your parcel leaves our studio.