The Art of Bespoke Creation
At Serica Atelier, we reject the tide of mass overconsumption. We hold zero pre-made stock; every garment, homewear set, and pillowcase is cut only when you commission it, tailored explicitly to your submitted measurements.
Because true luxury cannot be rushed, and because every piece is born solely for your wardrobe, all bespoke and made-to-measure orders are final sale and are exempt from change-of-mind refunds, cancellations, or exchanges once production has commenced.
The 24-Hour Review Window
We understand that measurements require precision. Once you submit your order, you are granted a 24-hour review window to verify your measurements or embroidery details. If you notice an error, you must contact our atelier immediately at care@sericaatelier.co.uk. Once this 24-hour window passes, your silk is sent to the cutting table, and adjustments or cancellations can no longer be accommodated.
Statutory Rights & Faulty Goods
In accordance with the Consumer Rights Act 2015, our bespoke policy does not affect your statutory rights. If your garment arrives with a genuine manufacturing defect, structural fault, or does not match your specified customization (such as an embroidery error or incorrect fabric grade), you are fully protected.
- You must notify us within 14 days of delivery with photographic evidence of the fault.
- Upon inspection and verification by our atelier, faulty bespoke items will be repaired, replaced, or refunded in full.